Charter Availability Help

The NBAA Charter Availability group was created as a clearinghouse for NBAA members to post available trips (i.e. empty legs) and request trip quotes.

How it Works

Only members of the NBAA Charter Availability group are eligible to post messages to the group. To take part in the Charter Availability group, use the following steps:

  • Step 1: Join the Charter Availability group
  • Step 2. Choose your group notification option
  • Step 3: Post messages to the Charter Availability group

Note: All Charter Availability group participants must follow the Air Mail rules, including the following:

Do not post messages regarding prices, fees, or other competitively sensitive aspects of business.

Members may not discuss the prices or fees that they pay or charge, the customers or suppliers with which they do business, the terms on which they do business with them or other third parties, or other competitively sensitive aspects of individual business operations. It is also a violation of NBAA policy to suggest what your or others’ policies should or may be on these subjects.

Members who violate this rule, or any of the Air Mail rules may be suspended from the Charter Availability group at any time.

To report violations of the Air Mail rules, email airmail-abuse@nbaa.org.

Joining the Group

To join the Charter Availability group, do the following:

Join Charter

Note: By default new group members will be added with "All Emails'' notification setting, where each post will be emailed to them individually. This could be hundreds of messages a day.

To change your notification setting, see Selecting a Notification Option.

Selecting a Notification Option

To change your Charter Availability notification settings, go to "Turn On/Off Notifications."

Change Notification Settings

On the following page, choose one of the following notification settings.

  • All Email - to receive each post individually by email (This could be hundreds every day.)
  • No Email - no email notifications at all
  • Hourly Digest – one email each hour that provides the counts for the have/need posts in the past hour
  • Daily Email – one email each day that provides the counts for the have/need posts in the past day

Use the "Save Changes" button to update your notification setting,

Select Notification Settings

Posting to the Charter Availability Group

Charter Availability group members may post messages via the "Trip Request" and "Available Trip" forms on the NBAA Connect website or by email.

Note: All Charter Availability group participants must follow the Air Mail rules, including the following:

Do not post messages regarding prices, fees, or other competitively sensitive aspects of business.

Members may not discuss the prices or fees that they pay or charge, the customers or suppliers with which they do business, the terms on which they do business with them or other third parties, or other competitively sensitive aspects of individual business operations. It is also a violation of NBAA policy to suggest what your or others’ policies should or may be on these subjects.

Members who violate this rule, or any of the Air Mail rules may be suspended from the Charter Availability group at any time.

To report violations of the Air Mail rules, email airmail-abuse@nbaa.org.

Posting a Trip Request Using the Online Form

Visit Trip Requests to search and browse posted trips requests (needs).

In the "Take an Action" box, choose "Post a Trip Request."

Post a trip request

Enter your trip information into the "Post a Trip Request (Need)" form.

Post a trip request (Need) form

Your contact information will be included based upon your NBAA login information. You may choose to enter different contact information, such as a shared email address.

Body text is not required, but is recommended to provide additional information about your trip request.

Use the "Post" button to post your message.

Your post will be added to Trip Requests and emailed to Charter Availability members based upon their notification settings.

Posting an Available Trip Using the Online Form

Visit Available Trips ts to search and browse posted trips requests (haves).

In the "Take an Action" box, choose "Post an Available Trip."

Post an Available Trip

Enter your trip information into the "Post an Available Trip (Have)" form.

Post an Available Trip (Have) Form

A specific aircraft make, model and registration number may be added if known

Your contact information will be included based upon your NBAA login information. You may choose to enter different contact information, such as a shared email address.

Body text is not required, but is recommended to provide additional information about your aircraft, company and trip details.

Use the "Post" button to post your message.

Your post will be added to Available Trips and emailed to Charter Availability members based upon their notification settings.

Posting by Email

To post a trip request or available trip by email, send your message to:

charter@airmail.nbaa.org

Only group members may post messages by email. Email messages sent from email addresses that are not in the group will be rejected automatically.

Email messages with attachments or "Test" in the subject line will be rejected automatically.

NBAA Connect does not guarantee that messages generated through third-party systems will be accepted. For more information on troubleshooting issues with posting by email, see Why aren't my emails being posted to the Charter Availability group?

Charter Email Best Practices

  • In the email subject line, include "NEED" to have your post included in the list of Trip Requests. Use "HAVE" to have your post included in the list of Available Trips.
  • Use meaningful subject lines that provide useful information to recipients such as dates, aircraft types and airports
  • Include your full contact information – name, company name and email address – within the body of your email. All emailed notifications will be from charter@airmail.nbaa.org.

Frequently Asked Questions

Search FAQ

PostedThursday, June 2, 2022

  • Q
    When trying to log into NBAA Connect, I see an error message "welcome User: user@example.com does not exist in Miliu database !" How do I resolve this?
    A

    There may be a delay with syncing new records in the NBAA membership database with the externally hosted NBAA Connect system. The scheduled sync process occurs every four hours starting at 12 a.m. Eastern.

    If you continue to see this error after a four-hour window, there may be a configuration program with your record in the NBAA membership database. Contact membership@nbaa.org to resolve this issue.

  • Q
    Why aren't my emails being posted to the Charter Availability group?
    A

    Emails to charter@airmail.nbaa.org will not be delivered to the Charter Availability group for any of the following reasons:

    • The message is from an email address that is not a Charter Availability group member.
    • The NBAA membership for the sender's email address has expired.
    • The email message includes an attachment.
    • The subject for the email message includes the word "test."
    • The message is sent from a third party domain that does not have a valid SPF (Sender Policy Framework) record, allowing this domain to send messages on behalf of another.

    For assistance with troubleshooting email delivery issues, email support@diamax.com.

  • Q
    How do I add new company employees to the Charter Availability group?
    A

    Each member contact may sign into NBAA Connect to join the Charter Availability group and set their own notification preferences.

    NBAA Member Representatives can manage their company roster and new new employees by logging into My NBAA Profile. New employees will receive a notification email to set up their NBAA login.

    New company employees may create an NBAA website account and password with their company email address using the New User Registration process.

    Note: It may take up to 4 hours for new company contacts to be added to the NBAA Connect system.

    Professional members who are not affiliated with an Operating or Business Member may not add additional contacts.

    Operating or Business Members may have any unlimited number of employee contacts at no additional charge.