Charter Availability Help

Search FAQ

PostedThursday, June 2, 2022

  • Q
    When trying to log into NBAA Connect, I see an error message "welcome User: does not exist in Miliu database !" How do I resolve this?

    There may be a delay with syncing new records in the NBAA membership database with the externally hosted NBAA Connect system. The scheduled sync process occurs every four hours starting at 12 a.m. Eastern.

    If you continue to see this error after a four-hour window, there may be a configuration program with your record in the NBAA membership database. Contact to resolve this issue.

  • Q
    Why aren't my emails being posted to the Charter Availability group?

    Emails to will not be delivered to the Charter Availability group for any of the following reasons:

    • The message is from an email address that is not a Charter Availability group member.
    • The NBAA membership for the sender's email address has expired.
    • The email message includes an attachment.
    • The subject for the email message includes the word "test."
    • The message is sent from a third party domain that does not have a valid SPF (Sender Policy Framework) record, allowing this domain to send messages on behalf of another.

    For assistance with troubleshooting email delivery issues, email

  • Q
    How do I add new company employees to the Charter Availability group?

    Each member contact may sign into NBAA Connect to join the Charter Availability group and set their own notification preferences.

    NBAA Member Representatives can manage their company roster and new new employees by logging into My NBAA Profile. New employees will receive a notification email to set up their NBAA login.

    New company employees may create an NBAA website account and password with their company email address using the New User Registration process.

    Note: It may take up to 4 hours for new company contacts to be added to the NBAA Connect system.

    Professional members who are not affiliated with an Operating or Business Member may not add additional contacts.

    Operating or Business Members may have any unlimited number of employee contacts at no additional charge.